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PRIVACY POLICY
Welcome to https://dumpster.team (the “Site”). We recognize the importance of online privacy for users of our Site, particularly when engaging in business activities. This statement outlines our privacy policies regarding Visitors who browse the Site without conducting transactions, as well as Visitors who register to do business on the Site and utilize the various services offered by Dumpster Team (referred to collectively as “Services”) (“Authorized Customers”).
“Personally Identifiable Information” refers to any data that can identify, contact, or locate an individual, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include anonymous information (collected without identifying the individual user) or demographic information not linked to an identified individual.
WHO IS COLLECTING THE INFORMATION?
In addition to our direct collection of information, our third-party service vendors (such as credit card companies, clearinghouses, and banks) who provide services such as credit, insurance, and escrow may collect information from our Visitors and Authorized Customers. While we do not control how these third parties use such information, we request that they disclose their use of personal information provided by Visitors and Authorized Customers. Some of these third parties may act solely as intermediaries in the distribution chain and do not store, retain, or utilize the information provided to them.
How do we use Personally Identifiable Information on the Site?
We want your experience on the Site to feel tailor-made just for you. That's why we use Personally Identifiable Information to customize your visit, offer you the most fitting services, and ensure smooth buying and selling experiences. You might hear from us via email about exciting research opportunities, special deals, or anything else relevant to your interests here. We're also here to promptly respond to any questions you might have or provide the information you need.
What kind of Personally Identifiable Information do we collect?
From all our Visitors, we collect basic user profile info to understand how to enhance your visit. For our Authorized Customers, we gather a bit more, such as names, addresses, phone numbers, and emails, along with details about their business and advertising preferences.
Who gets to see this information?
We believe in transparency, so Personally Identifiable Information about our Authorized Customers may be shared with other Authorized Customers who are interested in potential transactions. We might also share general insights about our Visitors and Authorized Customers with our trusted partners and vendors. And remember, you always have the option to 'opt out' if you prefer not to hear from us or our partners.
How do we keep your information safe?
Rest assured, any Personally Identifiable Information you share with Dumpster Team is securely stored. Only those involved in improving your experience on the Site have access to it—no third parties or other Dumpster Team employees can get their hands on it without a good reason.
Wondering about your options regarding the collection, use, and distribution of information?
If you prefer not to receive unsolicited information or be contacted by us, our vendors, or affiliated agencies, you can simply respond to our emails as instructed or reach out to us directly.
Now, about cookies...
Ever heard of them? They're these little strings of info that websites store on your computer. We use them for various reasons, like getting insights into our visitors' preferences and enhancing security for our awesome Authorized Customers. And hey, if you're not a fan of cookies, you can tweak your browser settings before diving into https://dumpster.team. Just a heads-up though, some website features might not work as smoothly without them.
What about login info?
We use it, including IP addresses and browser types, to keep things running smoothly on our site, track usage patterns, and gather general demographic info. It's all about improving your experience.
And speaking of partners...
We've teamed up with some great vendors who may need access to certain Personally Identifiable Information to evaluate service eligibility. Just to be clear, our privacy policy doesn't cover their use of this info.
Lastly, your privacy matters.
Rest assured, we'll only disclose Personally Identifiable Information if required by law or to ensure the safety of our visitors and Authorized Customers.
How do we keep your Personally Identifiable Information safe?
At our site, all our team members are fully clued in on our security policy and practices. We ensure that only a select group of qualified employees, armed with passwords, can access your Personally Identifiable Information. Plus, we're constantly checking and tweaking our security systems to stay ahead of the curve. When it comes to sensitive info like credit card or social security numbers, we've got encryption protocols in place to safeguard everything sent over the web. While we're doing everything we can to keep things secure, we also know that electronic systems aren't foolproof. So, though we can't promise there won't be any hiccups, we're committed to addressing any issues that arise.
How can you make sure your info is accurate?
If you need to update or correct any Personally Identifiable Information, just shoot us an email at info@dumpster.team. We'll get it sorted out soon!
Can you delete or deactivate your info from our site?
Absolutely! We've got a process in place for Visitors and Authorized Customers to delete or deactivate their Personally Identifiable Information from our database. Just reach out to us, and we'll take care of it. Keep in mind, though, that due to backups and records, we might need to hang onto some residual info. But rest assured, any deactivated info won't be sold, transferred, or used in any way going forward.
Your rights matter to us!
These are your rights under data protection law:
- The right to access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to object to processing
- The right to data portability
- The right to complain to a supervisory authority
- The right to withdraw consent
What Happens if the Privacy Policy Changes?
We always keep our Visitors and Authorized Customers informed about any changes to our privacy policy by posting them on the Site. However, if we ever make changes that might reveal Personally Identifiable Information that a Visitor or Authorized Customer previously requested not to disclose, we'll reach out to them directly to give them the chance to prevent such disclosure.
Mobile Application – Drivers Users – Geolocation
In line with California privacy laws, our app prioritizes the protection of users' personal information, especially regarding real-time tracking of truck drivers' locations during their shifts. Our top priority is ensuring our users' safety, particularly in emergencies like road accidents. We deeply understand the importance of safeguarding user privacy and pledge to use location data responsibly, solely for safety services and to enhance operational efficiency.
Moreover, we collect location data to monitor drivers' performance, optimize routes, and make informed decisions about service scheduling. We're fully aware of the sensitivity of this information and want to assure our users that we only use collected data internally to improve our services' quality. Respecting our users' privacy is paramount to us, and we're committed to implementing all necessary security measures to protect their confidential information.
ROLL-OFF DUMPSTER SERVICE AGREEMENT
Dumpster Team Technologies Inc.
Operating as Dumpster Team
This Roll-Off Dumpster Service Agreement (the “Agreement”) is entered into by and between Dumpster Team Technologies Inc., operating under the trade name Dumpster Team (“Company”), and the customer (“Customer”) receiving services under any accepted order.
This Agreement governs all waste removal services (“Services”), including the provision of dumpsters and related equipment (“Equipment”).
This Agreement is effective as of February 1, 2024, and supersedes all prior service terms. The Company may update this Agreement periodically. Any updates shall apply only to future service orders placed after the effective date of the revision.
AGREEMENT ACCEPTANCE
By placing an order, making payment, receiving Equipment, or accepting Services, the Customer acknowledges having reviewed and accepted this Agreement, which constitutes a legally binding contract.
This Agreement, together with Company-issued quotes, order confirmations, service schedules, invoices, payment confirmations, and written communications, represents the entire agreement between the parties. Any conflicting or additional terms submitted by the Customer are expressly rejected.
If the Customer is not the legal owner of the service location, the Customer affirms they have full authorization to request Services and accepts full financial and legal responsibility for compliance and payment.
ORDER PROCESSING
Orders may be placed via phone, SMS, email, or at www.dumpster.team.
Orders may be fulfilled by the Company directly or through independent contractors, subcontractors, or third-party service providers (“Service Providers”), at the Company’s discretion, based on availability, geographic coverage, equipment capacity, or operational constraints.
Customers are responsible for scheduling final pickup. Contact numbers displayed on Equipment are not monitored for scheduling or billing purposes.
THIRD-PARTY SERVICE PROVIDERS (VENDORS)
The Customer acknowledges and agrees that Services may be performed, in whole or in part, by Service Providers.
All Service Providers operate as independent contractors and are not employees, agents, partners, or representatives of the Company. The Company does not control the day-to-day operations, routes, or execution methods of Service Providers.
The Company’s role is limited to coordinating, scheduling, billing, and managing the Service order. Payment obligations are owed solely to the Company, regardless of whether Services are performed directly by the Company or by a Service Provider.
The Customer agrees not to withhold payment due to disputes related to Service Provider execution once Services have been rendered.
PAYMENT TERMS
All material purchases, rentals, and Services must be paid in full prior to scheduling unless otherwise agreed in writing.
Once a delivery is en route or a Service has been performed, no refunds, cancellations, or service changes will be permitted.
Invoices are due within seven (7) calendar days of issuance.
Any invoice not paid within thirty (30) calendar days of the due date may be considered overdue and subject to:
- Removal of any discounts or promotional pricing
- A late payment charge of up to 2% per month, where permitted by law
- Authorization to charge any valid payment method on file
An administrative and legal processing fee of up to $500 may be applied only if a mechanic’s lien is prepared and filed.
DELIVERY AND PICKUP
Delivery and pickup times are not guaranteed due to traffic, weather, site conditions, or operational constraints.
Customer may not relocate Equipment.
Dry runs caused by access issues, overloading, unsafe conditions, or site unavailability will incur a $300 fee.
Pickup requests must be submitted at least 24 hours in advance. Same-day pickup requests must be received before 12:00 PM and are subject to availability.
Equipment will not be retrieved if there is an outstanding balance or unsafe site conditions.
RENTAL EXTENSIONS
A $50 per day fee applies for each day Equipment remains onsite beyond the agreed rental period.
Equipment may not remain onsite for more than fifteen (15) consecutive days without activity. The Company reserves the right to retrieve or reassign Equipment after this period.
SPACE AND ACCESS REQUIREMENTS
Customer must provide a minimum of 50 feet straight-line access, 15 feet width, and 21 feet vertical clearance. The Company is not responsible for property damage resulting from insufficient access.
LOADING CONDITIONS
Equipment must not be overfilled, unevenly loaded, or loaded above the rim. Unsafe or overfilled loads will not be transported and will incur a $300 dry run fee plus applicable cleanup or handling charges.
PERMITS
Customer is solely responsible for obtaining and maintaining all required permits.
MATERIAL-SPECIFIC TERMS (DETAILED)
The Customer acknowledges that material classification, recycling eligibility, and disposal costs are determined by transfer station rules, environmental regulations, weight limits, and material composition. Transfer station determinations are final.
GENERAL RULES
Only one clean material type is allowed per load unless approved in writing. Mixed materials automatically disqualify recycling rates.
Wet dirt, mud, slurry, or saturated materials are prohibited unless disclosed and approved in advance.
Misclassified, contaminated, or unsafe loads may be reclassified and charged accordingly.
CLEAN SOIL
- Must be free of rocks, roots, grass, concrete, asphalt, metal, trash, or debris.
- Up to 5% contamination may be allowed.
- If exceeded, the load is reclassified as Mixed Soil and a $300 heavy mixed material fee applies, plus overweight charges.
CLEAN CONCRETE
- Must be free of rebar, wire mesh, dirt, paint, plaster, tile, adhesives, or non-concrete materials.
- Up to 5% contamination allowed.
- Non-compliant loads are reclassified as Mixed Concrete and incur a $300 heavy material fee.
- Concrete pieces larger than 2 ft × 2 ft may incur an oversize handling surcharge of up to $300.
MIXED MATERIALS
- Includes any combination of concrete, dirt, gravel, bricks, asphalt, sand, tile, stone, grass, or sod.
- Subject to $300 heavy mixed material fee plus overweight charges.
GENERAL DEBRIS
Subject to weight limits. Overages billed at $160 per ton.
GREEN WASTE
- Clean green waste: $135 per ton
- Mixed green waste: $160 per ton
RAINY SEASON / WATER
Customer must cover dumpsters or request a tarp. Wet or adhered material may delay pickup and incur up to $300 in additional labor/equipment charges.
RECYCLING DISQUALIFICATION
If a load intended for clean soil, clean concrete, or mix contains trash, wood, plastic, drywall, or garbage, it will be redirected as general debris and charged $150 per ton overweight, plus applicable fees.
WEIGHT ALLOWANCES
- 10 yd – 1 ton
- 15 yd – 1 ton
- 20 yd – 2 tons
- 25 yd – 2 tons
- 30 yd – 3 tons
- 40 yd – 4 tons
- 50 yd – 5 tons
Overweight or overfilled loads may be declined or charged cleanup/damage fees.
CUSTOMER RESPONSIBILITY
Customer is fully responsible for material accuracy, weight compliance, contamination, and any resulting fines, damages, or citations.
PROHIBITED ITEMS
Hazardous materials are strictly prohibited.
FIRST-TIME CUSTOMERS
A refundable $300 deposit or temporary authorization may be required.
EXTRA CHARGES (FIXED)
Electronics: $50
Tires: $50
Mattresses / sofas / large items: $50
Refrigerators / A/C: $80
Repositioning: up to $9,000
Recovery: up to $350
Damage: up to $6,000
Special dump location: $150
Overweight at selected station: $38/ton
Organic Waste: $200 or $180/ton
Container Cleaning: $150
Mixed material cleanup: $300
Dry Run: $300
Heavy Mixed Material: $300
INVOICE & SURCHARGES
Final invoices may take up to 30 days. Payment methods on file may be charged without further notice.
INDEMNITY
Customer agrees to indemnify and hold harmless the Company from all claims, damages, fines, penalties, or legal expenses arising from misuse of Equipment, prohibited materials, permit failures, injuries, or property damage.
CANCELLATION AND REFUND POLICY
- 24+ hours before dispatch: refund minus $150 admin fee
- After dispatch but before delivery: refund minus transport + $150
- After delivery: no refunds
Processing fees (up to 3.5%) are non-refundable. Chargebacks authorize a $15 dispute handling fee.
PAYMENT ENFORCEMENT
The Company may retrieve Equipment, dispose or relocate materials, suspend services, initiate collections, or pursue legal remedies including mechanic’s liens where applicable.
LIEN NOTICE
To the fullest extent permitted by California law, the Customer acknowledges that the Company may assert and pursue mechanic’s lien rights to recover unpaid balances for Services, materials, labor, equipment, and disposal costs provided in connection with the serviced property.
Depending on the Customer’s role and contractual position (including property owner, contractor, tenant, or authorized agent), lien rights may be pursued in accordance with the California Civil Code, including Sections 8000–9566. Where applicable, a preliminary 20-day notice may or may not be required, as permitted by law.
The Company’s lien rights are independent of payment disputes, communication delays, or third-party service provider involvement, and non-payment may constitute sufficient grounds to initiate lien-related remedies.
If a mechanic’s lien is recorded, it shall remain in effect until released by the filing party. All costs associated with lien preparation, filing, enforcement, bonding, or release shall be the responsibility of the Customer, and the lien will not be released until all outstanding balances and legally recoverable costs are paid in full.
The Customer is encouraged to seek independent legal counsel regarding mechanic’s lien rights and obligations.
DISPUTE RESOLUTION
Billing disputes must be reported within five (5) business days. Bank disputes without prior notice void discounts and authorize escalation.
FINAL ACCEPTANCE
By placing an order, making payment, or receiving Equipment or Services, the Customer agrees to this Agreement in full.
MARKETPLACE PLATFORM SERVICES
Just wanted to give you a quick rundown of what our Dumpster Team marketplace platform is all about. We've got this cool digital marketplace where you can access all sorts of services, whether you're on your phone or browsing online. From transportation and logistics to personalized recommendations, we've got you covered. And hey, if you need any help along the way, our customer support team is here for you.
Now, let's talk about payments. We know that using our services might come with some charges, but don't worry, we've got a seamless payment process set up for you. Charges could include everything from taxes to delivery fees, but we'll make sure you're always in the loop about what you're paying for. And hey, if you ever need to cancel a request, just give us a heads up beforehand.
One more thing: when it comes to payments owed to third-party providers, we've got that covered too. We'll collect payment from you and make sure it gets to them, so you can focus on enjoying the services you've requested. And if you ever feel like showing some extra appreciation to a provider, feel free to tip them through the app.
PAYMENTS
We want to ensure you're in the loop regarding any charges that may come up while using our services, whether it's for goods from Dumpster Team or third-party providers. These charges may encompass the retail prices set by our partners along with service fees to keep things running smoothly.
Rest assured, we've got your back when it comes to handling payments for the services or goods you've acquired through us. And yes, taxes will be included where required by law. Keep in mind, charges might also cover additional fees like delivery, service, product return, and government-mandated charges, among others.
Also, it's worth noting that charges can vary based on location and demand fluctuations in the market.
Also, it's worth noting that charges can vary based on When it comes to making payments, Dumpster Team will seamlessly process them using your preferred payment method stored in your Account. If for any reason your primary payment method isn't valid, we may resort to a secondary method, if available.
Your payments are final and non-refundable, unless we determine otherwise.
Between you and Dumpster Team, Dumpster Team reserves the right to establish or adjust Charges for any or all services or goods obtained through the use of our Services at any time. We'll make every effort to keep you informed of any Charges that may apply, though you'll be responsible for any Charges incurred under your Account, regardless of whether you're aware of them or their amounts.
Occasionally, certain users may receive promotional offers and discounts that may result in different charges for the same or similar services or goods obtained through our Services. You agree that these offers and discounts, unless also extended to you, won't affect your use of the Services or the Charges applied to you. Please note that these promotional offers and discounts are subject to change or withdrawal at any time and without prior notice.
You can choose to cancel your request for Services at any time before the Services commence. In such cases, you may incur a cancellation fee on behalf of the Third-Party Provider.
Regarding Third-Party Providers, Charges you incur will be owed directly to them. Dumpster Team will collect payment from you on the Third-Party Provider's behalf as their limited payment collection agent. Payment of the Charges will be considered the same as if you made the payment directly to the Third-Party Provider. You'll have the right to request lower Charges from a Third-Party Provider for services or goods received from them. Dumpster Team will consider any such requests in good faith.
Our payment structure aims to fully compensate Third-Party Providers, if applicable, for the services or goods obtained through your use of our Services. While you're free to provide additional payment as a gratuity to any Third-Party Provider, you're under no obligation to do so.
Please note that certain Charges you incur may be owed and paid directly to Dumpster Team or its affiliates. Dumpster Team doesn't charge a fee for users to access our marketplace platform, but we may charge fees or other Charges for accessing Services available through the platform.
Lastly, please be aware that prices for products or menu items displayed through our Services may differ from those offered by Third-Party Providers elsewhere, and may also vary based on whether you choose pickup or delivery.
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