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PRIVACY POLICY
Welcome to https://dumpster.team (the “Site”). We recognize the importance of online privacy for users of our Site, particularly when engaging in business activities. This statement outlines our privacy policies regarding Visitors who browse the Site without conducting transactions, as well as Visitors who register to do business on the Site and utilize the various services offered by Dumpster Team (referred to collectively as “Services”) (“Authorized Customers”).
“Personally Identifiable Information” refers to any data that can identify, contact, or locate an individual, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include anonymous information (collected without identifying the individual user) or demographic information not linked to an identified individual.
WHO IS COLLECTING THE INFORMATION?
In addition to our direct collection of information, our third-party service vendors (such as credit card companies, clearinghouses, and banks) who provide services such as credit, insurance, and escrow may collect information from our Visitors and Authorized Customers. While we do not control how these third parties use such information, we request that they disclose their use of personal information provided by Visitors and Authorized Customers. Some of these third parties may act solely as intermediaries in the distribution chain and do not store, retain, or utilize the information provided to them.
How do we use Personally Identifiable Information on the Site?
We want your experience on the Site to feel tailor-made just for you. That's why we use Personally Identifiable Information to customize your visit, offer you the most fitting services, and ensure smooth buying and selling experiences. You might hear from us via email about exciting research opportunities, special deals, or anything else relevant to your interests here. We're also here to promptly respond to any questions you might have or provide the information you need.
What kind of Personally Identifiable Information do we collect?
From all our Visitors, we collect basic user profile info to understand how to enhance your visit. For our Authorized Customers, we gather a bit more, such as names, addresses, phone numbers, and emails, along with details about their business and advertising preferences.
Who gets to see this information?
We believe in transparency, so Personally Identifiable Information about our Authorized Customers may be shared with other Authorized Customers who are interested in potential transactions. We might also share general insights about our Visitors and Authorized Customers with our trusted partners and vendors. And remember, you always have the option to 'opt out' if you prefer not to hear from us or our partners.
How do we keep your information safe?
Rest assured, any Personally Identifiable Information you share with Dumpster Team is securely stored. Only those involved in improving your experience on the Site have access to it—no third parties or other Dumpster Team employees can get their hands on it without a good reason.
Wondering about your options regarding the collection, use, and distribution of information?
If you prefer not to receive unsolicited information or be contacted by us, our vendors, or affiliated agencies, you can simply respond to our emails as instructed or reach out to us directly.
Now, about cookies...
Ever heard of them? They're these little strings of info that websites store on your computer. We use them for various reasons, like getting insights into our visitors' preferences and enhancing security for our awesome Authorized Customers. And hey, if you're not a fan of cookies, you can tweak your browser settings before diving into https://dumpster.team. Just a heads-up though, some website features might not work as smoothly without them.
What about login info?
We use it, including IP addresses and browser types, to keep things running smoothly on our site, track usage patterns, and gather general demographic info. It's all about improving your experience.
And speaking of partners...
We've teamed up with some great vendors who may need access to certain Personally Identifiable Information to evaluate service eligibility. Just to be clear, our privacy policy doesn't cover their use of this info.
Lastly, your privacy matters.
Rest assured, we'll only disclose Personally Identifiable Information if required by law or to ensure the safety of our visitors and Authorized Customers.
How do we keep your Personally Identifiable Information safe?
At our site, all our team members are fully clued in on our security policy and practices. We ensure that only a select group of qualified employees, armed with passwords, can access your Personally Identifiable Information. Plus, we're constantly checking and tweaking our security systems to stay ahead of the curve. When it comes to sensitive info like credit card or social security numbers, we've got encryption protocols in place to safeguard everything sent over the web. While we're doing everything we can to keep things secure, we also know that electronic systems aren't foolproof. So, though we can't promise there won't be any hiccups, we're committed to addressing any issues that arise.
How can you make sure your info is accurate?
If you need to update or correct any Personally Identifiable Information, just shoot us an email at info@dumpster.team. We'll get it sorted out soon!
Can you delete or deactivate your info from our site?
Absolutely! We've got a process in place for Visitors and Authorized Customers to delete or deactivate their Personally Identifiable Information from our database. Just reach out to us, and we'll take care of it. Keep in mind, though, that due to backups and records, we might need to hang onto some residual info. But rest assured, any deactivated info won't be sold, transferred, or used in any way going forward.
Your rights matter to us!
These are your rights under data protection law:
- The right to access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to object to processing
- The right to data portability
- The right to complain to a supervisory authority
- The right to withdraw consent
What Happens if the Privacy Policy Changes?
We always keep our Visitors and Authorized Customers informed about any changes to our privacy policy by posting them on the Site. However, if we ever make changes that might reveal Personally Identifiable Information that a Visitor or Authorized Customer previously requested not to disclose, we'll reach out to them directly to give them the chance to prevent such disclosure.
Mobile Application – Drivers Users – Geolocation
In line with California privacy laws, our app prioritizes the protection of users' personal information, especially regarding real-time tracking of truck drivers' locations during their shifts. Our top priority is ensuring our users' safety, particularly in emergencies like road accidents. We deeply understand the importance of safeguarding user privacy and pledge to use location data responsibly, solely for safety services and to enhance operational efficiency.
Moreover, we collect location data to monitor drivers' performance, optimize routes, and make informed decisions about service scheduling. We're fully aware of the sensitivity of this information and want to assure our users that we only use collected data internally to improve our services' quality. Respecting our users' privacy is paramount to us, and we're committed to implementing all necessary security measures to protect their confidential information.
ROLL-OFF DUMPSTER SERVICE AGREEMENT
This Roll-Off Dumpster Service Agreement (the “Agreement”) is entered into by and between Dumpster Team Technologies Inc., operating under the trade name Dumpster Team ("Company"), and the customer ("Customer") receiving services under any accepted order. This Agreement governs all waste removal services ("Services") including the provision of dumpsters and related equipment ("Equipment").
This Agreement is effective as of february 1st, 2024 and supersedes all prior service terms.
The Company may update this Agreement periodically. Such updates shall apply to all future service orders placed after the effective date of the revision.
AGREEMENT ACCEPTANCE
By placing an order, receiving Equipment, or accepting Services, the Customer acknowledges having reviewed and accepted this Agreement, which constitutes a legally binding contract. The Customer further agrees to be bound by all applicable fees, surcharges, and enforcement clauses. This Agreement, together with Company-issued documents (quotes, order confirmations, service schedules, invoices), represents the entire agreement and supersedes all prior terms. Any conflicting terms submitted by the Customer are expressly rejected. Updates to this Agreement shall apply to future Services upon acceptance of a new order. If the Customer is not the legal owner of the service location, the Customer affirms they have full authorization to request services and accept liability. In such cases, the Customer remains fully responsible for payment and compliance, regardless of property ownership status.
ORDER PROCESSING
Orders may be placed via phone, SMS, or at www.dumpster.team. Orders are contingent upon the Company’s ability to fulfill them using independent contractors or vendors ("Service Providers"). Customers are responsible for scheduling final pickup and may not use contact numbers on Equipment to reach the Company.
PAYMENT TERMS
All material purchases and rentals must be paid in full prior to scheduling. Once a delivery is en route or completed, no refunds or service changes are permitted. Invoices must be paid within 7 calendar days of issuance.
A late payment fee of 2% per month (equivalent to a 24% annual rate) will apply to all overdue balances. If an invoice remains unpaid for more than 10 calendar days:
Any discounts, special rates, or promotional pricing applied to the service will be automatically revoked.
The full standard rates for services rendered will be added to the outstanding balance.
A $500 administrative fee will be applied to cover internal collection handling and legal preparation.
The Company reserves the right to charge the credit card on file for these amounts without prior notice once this grace period has elapsed.
DELIVERY AND PICK UP
Timely delivery/pickup is not guaranteed due to uncontrollable factors. The Customer may not relocate Equipment. Dry runs caused by customer-side access issues or overloading incur a $250 fee, subject to increase for actual costs incurred. Equipment will not be picked up if there is an outstanding balance or if conditions are unsafe.
Pickup requests must be submitted at least 24 hours in advance. Same-day pickup requests must be received before 12:00 PM and are subject to availability. If a request is received after 12:00 PM or there is no availability, the pickup will be scheduled for the following business day.
A $50/day fee applies for each day Equipment remains onsite beyond the rental period. A $50/day fee applies for each day Equipment remains onsite beyond the rental period.
SPACE REQUIREMENTS
A minimum of 50 feet straight-line access, 15 feet width, and 21 feet height clearance is required. The Company is not responsible for property damage resulting from insufficient space.
LOADING CONDITIONS
Equipment must not be overfilled or unevenly loaded. Overfilled Equipment will not be transported and will incur a $250 dry run fee.
PERMITS
Customer is solely responsible for obtaining and maintaining all necessary permits for Equipment use.
EQUIPMENT AVAILABILITY
If ordered Equipment is unavailable, a substitute of equal or greater size may be delivered. Customer pays only for the agreed volume and prorated excess if used.
MATERIAL-SPECIFIC TERMS
Heavy Materials: Only one clean material per load. Wet dirt is prohibited. A $300 cleanup fee applies for contaminated loads or wet dirt.
Clean Soil: Must be free of rocks, roots, grass, concrete, or metal. Up to 5% contamination is allowed. If the load does not meet these requirements, it will be considered Mixed Soil, and a $300+ heavy mixed material fee will apply.
Clean Concrete: Loads must be free of rebar, wire mesh, dirt, paint, plaster, tiles, or any other non-concrete materials. A maximum of 5% contamination is allowed.If these conditions are not met, the load will be reclassified as Mixed Concrete, and a $300+ heavy material handling fee will apply. Additionally, an oversize concrete handling surcharge of up to $300 may apply for any individual pieces exceeding 2 feet by 2 feet in dimension.
Mix: Includes heavy items such as bricks, gravel, concrete, dirt, grass, asphalt, stones, sand, tile, or any combination of these materials.
Mud and wet concrete are not accepted. If included without prior notice, a $300+ handling fee may apply.
During the rainy season, the Customer must cover the dumpster or request a tarp upon delivery. If the load is too wet to be safely hauled, pickup may be delayed, and up to $300 in additional charges may apply for labor and equipment required to remove adhered material.
If any dumpster intended for mix, clean soil or clean concrete includes green waste or general debris (e.g., wood, plastic, drywall, garbage), it will no longer qualify for recycling. The material will be redirected to a certified transfer station and treated as general debris, subject to an overweight disposal fee of $150 per ton.
General Debris: Subject to weight limits; overages billed at $150/ton.
Green Waste: $130/ton; mixed loads charged $200/ton plus $150/ton overage.
VOLUME/WEIGHT ALLOWANCES:
- 10 yd - 1 ton
- 15 yd - 1 ton
- 20 yd - 2 tons
- 25 yd - 2 tons
- 30 yd - 3 tons
- 40 yd - 4 tons
- 50 yd - 5 tons
Overfilled or overweight loads may be declined. Cleanup/damage fees up to $300 apply.
Customer is fully responsible for injury, damage, or property impact caused by prohibited or heavy materials.
PROHIBITED ITEMS
No hazardous materials: propane tanks, paint, oil, batteries, Freon devices, flammables, liquids, etc. $150+ fee applies for removal.
FIRST-TIME CUSTOMERS
A $300 temporary charge applies as a refundable deposit/insurance.
EXTRA CHARGES
Electronics: $50.00
Tires: $50.00
Mattresses/sofas/large items: $50.00
Refrigerators/A/C: $80.00
Repositioning: Up to $9000.00
Recovery: Up to $350.00
Damage: Up to $6000.00
Special dump location: $150.00
Overweight at selected station: $38.00/ton
Organic Waste: $200 or $180/ton
Container Cleaning: $150.00
Mixed material cleanup: $300.00
Dry Run:$250.00
Heavy Mixed: 300.00
INVOICE & SURCHARGES
Final invoices may take up to 30 days. Card on file will be charged without further notice. All additional fees are enforceable per terms.
REPLACEMENT/SWAPS
Any replacement, swap, or dump-return constitutes a new rental.
LONG-TERM RENTAL
$50/day applies after initial 7 days. Equipment may not stay on-site for more than 15 days without activity. After 15 days, the Company may retrieve or reassign it.
WEIGHT/VOLUME RESPONSIBILITY
Customer agrees to comply with weight limits. Rain/water accumulation is the Customer’s responsibility. $80/cubic yard overload fee may apply. Customer is liable for Overload Expenses, including citations or transport penalties.
RECYCLING RECEIPTS
Requests must be made prior to order. Prices may vary based on city-specific disposal rules, recycling regulations, transportation distance, and dumping station requirements.
MANEUVERS
Non-street maneuvers cost $80-$150. Customer assumes responsibility for property damage.
INDEMNITY
The Customer shall indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, affiliates, subsidiaries, successors, and assigns from and against any and all losses, damages, claims, liabilities, fines, penalties, expenses, or legal actions (including reasonable attorneys’ fees) arising out of or related to:
Any breach of this Agreement;
Misuse or unauthorized movement of Equipment;
Violation of applicable laws or regulations;
Injury or property damage during delivery, use, or retrieval of Equipment;
Use or storage of Prohibited Substances;
Failure to obtain required permits;
Loss, theft, or destruction of Equipment;
Damage to public or private property caused by the Equipment or Service operations.
CANCELLATION AND REFUND POLICY
24+ hours before dispatch: full refund minus $150 admin fee
After dispatch but before delivery:: refund minus transport + $150
After delivery: no refund
Refunds must be requested within 24 hours of service; processed in 7–10 business days.
In the event of a full or partial refund, the Customer acknowledges that transaction processing fees charged by the payment processor (e.g., Stripe) are non-refundable and will be deducted from the reimbursed amount. These fees typically represent up to 3.5% of the transaction total.
Additionally, if a payment dispute is initiated by the Customer without prior communication or resolution attempt with the Company, the Customer acknowledges and agrees that an additional non-refundable dispute handling fee of $15 will be charged, in addition to the original 3.5% transaction processing fee.
PAYMENT ENFORCEMENT
In the event of non-payment, refusal to pay, unresolved dispute, or lack of communication from the Customer regarding outstanding invoices, the Company reserves the right to take the following actions to recover amounts owed:
- Retrieve the dumpster from the service location and dispose of any contained material;
- Return equivalent material to the Customer’s project site, if disposal has not yet occurred;
- Initiate formal debt collection proceedings through internal or third-party collection services;
- File a Mechanic’s Lien against the serviced property in accordance with California law;
- Notify affiliated transfer stations, suppliers, and partners of payment default or suspected fraud to safeguard operations;
Apply a $500 administrative fee to cover internal collection handling and legal processing.
The Customer acknowledges and agrees that these measures may be taken without further notice if invoices remain unpaid beyond the specified terms.
LIEN OPTION
Under California Civil Code §8200(c), if the Customer is the property owner, no 20-day preliminary notice is required. The Company may pursue a lien without prior notice. Customers are advised to seek legal counsel. In the event a lien is recorded, it may only be released by the filing party. The Customer is responsible for all fees associated with releasing the lien.
DISPUTE RESOLUTION
Customer must contact billing within 5–7 business days of charge. Bank disputes without prior notice will void all discounts and authorize escalation to legal collection including lien.
ESCALATION TO CALIFORNIA CONTRACTORS BOARD
Unresolved disputes may be referred to the Contractors State License Board for investigation and penalties.
By placing an order, making payment, or receiving equipment, the Customer acknowledges and agrees to be bound by the terms of this Agreement in full, including all applicable fees, surcharges, and enforcement clauses. Payments by cash, card, transfer, or confirmation via phone/SMS/email constitute full acceptance. Payments by cash, card, transfer, or confirmation via phone/SMS/email constitute acceptance.
MARKETPLACE PLATFORM SERVICES
Just wanted to give you a quick rundown of what our Dumpster Team marketplace platform is all about. We've got this cool digital marketplace where you can access all sorts of services, whether you're on your phone or browsing online. From transportation and logistics to personalized recommendations, we've got you covered. And hey, if you need any help along the way, our customer support team is here for you.
Now, let's talk about payments. We know that using our services might come with some charges, but don't worry, we've got a seamless payment process set up for you. Charges could include everything from taxes to delivery fees, but we'll make sure you're always in the loop about what you're paying for. And hey, if you ever need to cancel a request, just give us a heads up beforehand.
One more thing: when it comes to payments owed to third-party providers, we've got that covered too. We'll collect payment from you and make sure it gets to them, so you can focus on enjoying the services you've requested. And if you ever feel like showing some extra appreciation to a provider, feel free to tip them through the app.
PAYMENTS
We want to ensure you're in the loop regarding any charges that may come up while using our services, whether it's for goods from Dumpster Team or third-party providers. These charges may encompass the retail prices set by our partners along with service fees to keep things running smoothly.
Rest assured, we've got your back when it comes to handling payments for the services or goods you've acquired through us. And yes, taxes will be included where required by law. Keep in mind, charges might also cover additional fees like delivery, service, product return, and government-mandated charges, among others.
Also, it's worth noting that charges can vary based on location and demand fluctuations in the market.
Also, it's worth noting that charges can vary based on When it comes to making payments, Dumpster Team will seamlessly process them using your preferred payment method stored in your Account. If for any reason your primary payment method isn't valid, we may resort to a secondary method, if available.
Your payments are final and non-refundable, unless we determine otherwise.
Between you and Dumpster Team, Dumpster Team reserves the right to establish or adjust Charges for any or all services or goods obtained through the use of our Services at any time. We'll make every effort to keep you informed of any Charges that may apply, though you'll be responsible for any Charges incurred under your Account, regardless of whether you're aware of them or their amounts.
Occasionally, certain users may receive promotional offers and discounts that may result in different charges for the same or similar services or goods obtained through our Services. You agree that these offers and discounts, unless also extended to you, won't affect your use of the Services or the Charges applied to you. Please note that these promotional offers and discounts are subject to change or withdrawal at any time and without prior notice.
You can choose to cancel your request for Services at any time before the Services commence. In such cases, you may incur a cancellation fee on behalf of the Third-Party Provider.
Regarding Third-Party Providers, Charges you incur will be owed directly to them. Dumpster Team will collect payment from you on the Third-Party Provider's behalf as their limited payment collection agent. Payment of the Charges will be considered the same as if you made the payment directly to the Third-Party Provider. You'll have the right to request lower Charges from a Third-Party Provider for services or goods received from them. Dumpster Team will consider any such requests in good faith.
Our payment structure aims to fully compensate Third-Party Providers, if applicable, for the services or goods obtained through your use of our Services. While you're free to provide additional payment as a gratuity to any Third-Party Provider, you're under no obligation to do so.
Please note that certain Charges you incur may be owed and paid directly to Dumpster Team or its affiliates. Dumpster Team doesn't charge a fee for users to access our marketplace platform, but we may charge fees or other Charges for accessing Services available through the platform.
Lastly, please be aware that prices for products or menu items displayed through our Services may differ from those offered by Third-Party Providers elsewhere, and may also vary based on whether you choose pickup or delivery.
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